TERMS & CONDITIONS
Thank you for using www.copejewellers.co.uk. Before placing any orders through this website please read these terms and conditions carefully. They govern your use of our website, along with any purchase of goods and services from it. By accessing our website and placing an order, you agree to be bound by these terms and conditions, and consent to the use of your information in accordance with our Privacy Policy.
Orders
The website will guide you through your purchase when placing an order. By placing an order you will have offered to purchase an item(s) from us. Once your order has been placed, you will receive an email of acknowledgement detailing your order. This is not a confirmation or acceptance of your order by Cope Jewellers, simply a notification that we have received your request. At this point we will be under no obligation to supply the product(s) ordered. All orders are subject to availability and acceptance. Once we have accepted your order, we shall charge your account for payment of the goods ordered (which includes VAT and postage where applicable). Please retain your ‘Confirmation of Order’ email until you receive the goods.
We endeavour to update our website regularly. However, all products on our website are subject to availability and may be previously sold. In the unlikely event that the item(s) you have ordered is out of stock, subject to delay, or has increased in price, we will contact you at the email address you provided when placing your order, or by telephone.
We reserve the right to decline your order if the item is out of stock, we are unable to obtain payment authorisation, or if we identify a pricing or product error.
Prices and Payment
All prices for products and services are quoted on the website in Sterling (GBP) and are inclusive of VAT at the applicable rate. Pre-Owned items include a lower level of VAT in accordance with the VAT Margin Scheme. A product’s correct price will always be stated and confirmed as part of our sales procedure when you pay for your item.
VAT is included in all advertised prices on our website.
Payment can be made securely online by Visa, Mastercard, Visa Debit and Electron. All debit/credit cardholders will be subject to validation checks and authorisation by the card issuer. If authorisation of your payment card is refused by the issuer, we will not be liable for delay or non-delivery of your order.
All payments via our website are processed by Barclays ePDQ payment processing service. Cope Jewellers is not liable for the functionality and availability of their service.
In exceptional circumstances, if we are unable to fulfil an order we have accepted you will be notified by email and your payment card re-credited with the original amount.
With the exception of special orders and bespoke items, all purchases can be exchanged or refunded if returned in the condition they were bought, within 7 days Returns Policy.
Delivery & Order Cancellations
Cope Jewellers only deliver to addresses within the United Kingdom. We will arrange for your order to be delivered to the address to which the payment card is registered.
If there is no one present to accept and sign for the delivery, please follow the instructions on the card left by the Royal Mail in order to organise re-delivery, or to collect from your local sorting office.
If you have made a mistake and wish to cancel your order, please contact us as soon as possible by email or phone. If your order is of a bespoke nature, or to be personalised (ie. engraved), we cannot cancel it if the work has begun.
We reserve the right to cancel the order if a) the item is out of stock; b) your delivery address is outside the United Kingdom; c) the price of one or more ordered items was listed incorrectly due to a typographical error or incorrect pricing information received by us from the supplier.
In the event of an order cancellation, you will receive an email notification. Any amount deducted from your payment card will be refunded as soon as possible within 30 days of your order.
Refunds
If you wish to return an item for exchange or a refund, please follow the instructions in our Delivery & Returns section. Please note that these instructions pertain to website transactions only. Purchases made directly from one of our stores are subject to statutory consumer regulations. We cannot exchange or refund bespoke items, or items that have been personalised (ie. engraved), unless they are defective (excluding accidental damage).
Online Content
Copyright for bespoke items designed by Cope Jewellers remain with us, whereas other suppliers’ products are subject to their own copyright.
Cope Jewellers makes no guarantee to supply any item that may be unavailable due to circumstances beyond our control.
We endeavour to present an accurate impression of the products sold on our website. However, some images may not be to scale, and colours may vary depending on individual monitor/device settings. Cope Jewellers reserve the right to alter product specification and prices at any time. All website content is non-binding and subject to change without notice. Cope Jewellers expressly reserve the right to supplement, modify, delete, or suspend/terminate publication of any parts, or the entire content of any page(s), without prior advance notice.
General Terms
The content of this website is intended solely for non-commercial, personal use. You may make a copy of the content or download any material displayed for the sole purpose of placing an order with Cope Jewellers or using the website as a resource for shopping. When copying or downloading such content, no right, title or interest is transferred to you. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify or create derivatives from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of our website content, or related software without our express prior permission in writing.
These terms of sale are governed by and construed in accordance with English law. The courts of England & Wales will have non-exclusive jurisdiction to adjudicate any arising dispute under, or in relation to, these terms of sale.
PRIVACY POLICY
At Cope Jewellers we take protecting your privacy seriously, and comply with the Data Protection Act 1998 in all respects.
When placing an order with us, we will ask you for information such as your name, email address and debit/credit card details. A contact telephone number may also be required so that we may contact you if there is a problem with your order. All of this information is necessary in order to process your order request, or notify you of acceptance of your order.
If you enter into an agreement with us for the provision of any of our services, we will store the information you give us on the contract document, in addition to any other associated information provided by you.
If any personal information is retained by us as a result of a services enquiry, we will only use that information in replying to you alone.
Your email address is a convenient way to contact you. From time to time, we may update you on relevant information about our products and services. You can withdraw any consent given by opting out at any time. We do not sell, trade or rent your information to others.
Our Cookies do not contain any personal information that could be used to identify you. However, they do enable us to track your site usage, allowing us to develop our website in accordance with our customers’ needs, and to ensure that we continue to offer a high quality service.
In order to protect your information, our site uses secure server software. All information that you input is encrypted to minimise the risk of interception before it reaches us. In addition, there is a tight security procedure in place in accordance with the Data Protection Act 1998, to protect the information we store about you.
DELIVERY & RETURNS
Free delivery on items over £250.00 via Royal Mail’s Special Delivery (this service delivers within 1 – 2 working days). Items up to £250.00 will be subject to a £10.00 delivery charge.
Currently we only accept online orders to shipping addresses within the United Kingdom.
Please note: all items will require a signature at the point of delivery. If your order is returned to us because Royal Mail were unable to deliver it for any reason, you will be responsible for all return and re-delivery charges incurred. If an unauthorised person at your delivery address accepts and signs for your order, Cope Jewellers will not be responsible.
Collection
If you would prefer to collect your order from one of our stores, please contact us by email [email protected] or telephone 0115 947 2692 to arrange this. You will need to produce the payment card as proof of identity upon collection.
Returns Policy
If you are unhappy with your purchase and would like to return your order to us, please follow the following procedure:
- Notify us by email at [email protected] within 7 working days from the date your order was received.
- Items must be returned using Royal Mail’s Special Delivery service or by a reputable courier within 7 working days of the invoice date to:
G + F Cope & Co. (Retail) Ltd
Elite Corner
41 – 43 Parliament Street
Nottingham
NG1 2BT
Please retain proof of postage as we cannot be held responsible for any parcel lost in transit.
- All items must be returned in their original packaging, in an unused and re-saleable condition with proof of purchase.
- The customer is responsible for delivery costs incurred when returning an unwanted order. Please note: we are not liable for any goods returned to us unless they are returned via Royal Mail’s Special Delivery service, or by a reputable courier.
If the product you are returning is incorrect, defective, or has been damaged in transit, we will offer you a replacement where possible, or a refund in full including return postage costs, providing there is no evidence of the items having been damaged after delivery.
